Pasternak Workshop +972-54-4522981
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Shipping & returns

Free shipping

is offered for every purchase on the Site - orders of 500$

Delivery time is up to 7 business days from the date the order is placed, subject to the jewelry being in stock.

Orders will only be shipped to the address specified by the customer when the order is placed and the package will only be delivered to the person who placed the order.

It is recommended that you provide a home/work address for delivery, based on the hours that are suitable for you. Upon delivery of the package, you must present your identity card or passport and sign a form confirming receipt of the jewelry.

When purchasing a piece of jewelry, you will receive gift packaging and a certificate that can be used for insurance purposes.

If the customer made a mistake when typing in the shipping address at the time the order is placed, the Company will not be liable.

for Shipments to the USA, Canada and the European Union (local V.A.T at your end may still apply)
Shipping Options:


 
FEDEX Express
 
UPS Express
 
EMS 


Terms of shipment

  • We do not deliver to P.O Boxes
  • All first time orders must be shipped to the Pay Pal billing address
  • You can choose your preferred courier. Cost of shipment is detailed at the bottom of this page.
  • Courier's shipments are door to door.

 

When will the order ship?

 Most International orders are shipped within 7  business days.  (Excluding Friday, Saturday and Holidays).

Our activity days are from Sunday-Thursday from
02:00-09:00 AM  (GMT-05) Eastern Time


The table below summarizes the optional shipping methods with their conditions :

Shipping Method

Delivery

Price

Comments

EMS 

7 days

FREE shipping orders over 500$

 

FEDEX

7 days

FREE shipping orders over 500$

 

UPS

7 days

FREE shipping orders over 500$

 

orders less than 500$ will be charged with 39$ shipping      
       

Return Policy

Jewelry can be returned and a refund will be issued under the following conditions:

An email must be sent to customer service notifying the Company of the customer's decision to return the jewelry, including the reason for the return.

Returns will be processed in coordination exclusively with our customer service representatives.

The jewelry must be returned to the company within 30 days of the package recieving day. Items must be returned in their original condition and packaging. Items not in this condition will not be accepted.

After the returned jewelry is received and inspected, if the item is found to be in its original condition and in its original packaging, the customer will be refunded in the amount of the original order, with a deduction of 10% of the value of the item, whichever amount is less.

Refunds will be processed up to 3 business days from the day the jewelry is received at our office.

If you paid with a credit card, the refund will be processed on the original credit card used for the purchase

If you paid through PayPal, your PayPal account will be credited. 

It is not possible to return jewelry that has been altered or repaired, if these changes were not made by the Company.